法律声明

Shop Name：
BRAND SHOP YOCHIKA

Representative　：
TOUTATSUYO

Licenses and Qualifications：
Kyoto prefecture Secondhand Dealer License No.611220930003
Tokyo Metropolis Secondhand Dealer License No.303311804810

"KYOTO" HEAD OFFICE：
364 sakaecho Kamigyou-ku,Kyouto-shi, Kyouto-fu, JAPAN 602-0842
TEL: +81(0)75-255-9307
FAX: +81(0)75-257-5845

"TOKYO EBISU" BRANCH STORE：
21-8 HIGASHI, SHIBUYAKU, TOKYO TO
JAPAN 150-0011
TEL: +81(0)3-6433-5562
FAX: +81(0)3-6433-5563

"TOKYO SHIBUYA NAMIKIBASHI" BRANCH STORE：
23-1 HIGASHI, SHIBUYAKU, TOKYO TO
JAPAN 150-0011
TEL: +81(0)3-6427-6665

E-mail：
brand@yochika.com

Website：
https://www.yochika.net/

Fees other than the product price：
*Transfer fee
*660 yen for shipping under 30,000 yen

Method and timing of payment：
Paypal

Time of delivery of goods：
Shipment within the same day to 3 business days after payment is completed
(except for major holidays such as year-end and New Year holidays and Obon holidays).

Method of delivery of goods：
EMS Shipping
*If you prefer FEDEX or DHL, please contact us. However, we may ask you to pay shipping costs separately.

Returns, Defective Products, and Cancellations：

If you would like to return an item, we kindly ask that you please contact us within 7 days of receipt.

We kindly request that you contact us within three days of receiving the item.

Given the nature of our company's high-value and used products, we respectfully ask that returns be avoided for personal reasons such as "I don't like the product," "It is not what I expected," "Wrong size," "Color difference due to monitor environment," "I have no money," "I received the same item," etc. We kindly ask for your understanding regarding our policy of not accepting returns due to personal reasons.

Once an order is confirmed, it is not possible to cancel it.

In the event of a high volume of cancellations or returns, we may consider restricting or suspending the transaction. We are happy to accept returns and exchanges of purchased items as follows.

We kindly ask you to consider our return policy.
We kindly request that you feel free to contact us before placing your order, even if you have trivial questions about our products. We are committed to managing our products with the utmost care, and in the unlikely event that an item is defective or the wrong item is delivered, we will of course accept the return or exchange of the item.
We kindly request that you only submit items that have not been used or opened.
We kindly ask for understanding as we do not accept returns for circumstances outside of our customers' control.

We kindly ask for your understanding as we do not offer returns, refunds, or exchanges for the following reasons.
In the event that a customer has a different perspective on the matter than anticipated, it is important to be receptive to their viewpoint.
It is my understanding that the customer has the option of purchasing the product in a color or size of their choosing.
It is important to note that in the event of any scratches or damage, the responsibility may lie with the customer.
It is my understanding that the case of use is as follows:
It appears that the case of protection seal, such as that on metal fittings, has been removed.
It has been three days since the product arrived.
It is possible that the product may not be the same as the one purchased.
If, for some reason, the product is missing any of the accessories, please let us know. In the unfortunate event that a part of the product or an accessory is misplaced,
It would be advisable to explain in advance whether there are any accessories or defects present.
In the event that the individual who placed the order and the individual who initiated the return process are not the same person, it is important to consider the potential differences in perspective and understanding that may arise.
In the event that a product is no longer needed due to customer-related reasons, it is important to consider the reasons behind this decision. Some common reasons include a lack of financial resources, receipt of a similar product, or a misunderstanding regarding the product's specifications.

We kindly request that you cover the cost of return shipping.
If you would like to return an item, we kindly ask that you please contact us within 3 days of receiving it.
In the event of a return, the customer is kindly requested to cover the shipping charges.

We would like to discuss the possibility of facilitating exchanges.
If the item you purchased is a new item, we would be happy to consider an exchange, provided that we have a replacement item available.
However, if we happen to not have a replacement item available, or if the item you purchased is used,
We understand that this may not be the most convenient option, but we kindly ask you to consider returning it to us.
The procedure and time frame for exchanges are the same as those described in the "Returns" section.

We kindly ask you to consider the possibility of returning or exchanging your purchase in the event that the product is not as described or is defective.
We do our best to ensure product quality and delivery method, but if you receive a product that is not what was ordered or is defective, we kindly ask that you get in touch with us within 3 days of receiving the product.

However, we respectfully ask you to consider that we may not be able to accommodate returns or exchanges for products that have experienced sudden natural deterioration due to their inherent characteristics as used goods.
We kindly ask for your understanding that we cannot accept returns or exchanges due to rapid natural deterioration.

If you have any concerns about the condition of the product, please don't hesitate to contact us by e-mail or phone (+81-75-257-5844).
In addition, we do not engage in practices that could be perceived as misleading our customers regarding the condition of our products. We encourage our customers to take ownership of their orders and to be mindful of their actions after placing them.
If I may offer a suggestion, it would be to consider...
We would like to emphasize that we are not responsible for the manufacture of the product. We kindly ask you to understand that we are not responsible for the manufacture of our products.
It is important to note that the cooling-off period does not apply to online shopping, in contrast to more traditional sales methods such as door-to-door sales and catch sales.
I hope I can express this clearly:

Returned goods deadline：

Please contact us within 3 days of receiving the product.